Client Care Coordinator/Receptionist
Acoustic Audiology
5405 44 St, 2A
Lloydminster, Alberta
www.acousticaudiology.ca
- Full-time at the clinic, with immediate start date
- Monday to Friday from 8:45 to 5:15 pm
- Application deadline: July 14, 2023
Acoustic Audiology is a private practice audiology clinic in Lloydminster and a leader in patient centred audiological care. We are looking for a dedicated Client Care Coordinator/Receptionist to join our team and help us break down the barriers to a hearing world.
Overview of the Position
Acoustic Audiology is a small and dynamic team of audiologists, and patient care representatives. We are family owned and operated and lead as Lloydminster’s only Audiology clinic. As a Client Care Coordinator/Receptionist, you will be integral to the hearing care journey of our patients and a support to our hearing care professionals.
Responsibilities and duties include:
- Patient care coordination
- Coordinating and booking patient appointments
- Managing phone calls and general reception
- Billing, collections and general accounting
- Supporting our team when anything comes up
- Communicating efficiently and effectively with the rest of the team
- Helping keep the clinic a clean, safe and welcoming environment
- Drafting and editing emails, letters and documents
- File organization and maintenance
We value the professional development of every member of the team. There is room for your responsibilities and role to grow and evolve.
Qualifications and Skills
Our team is known for being hard-working and friendly and we are looking for candidates that will fit in with our working family. You’ll be the face of Acoustic Audiology, so we are looking for candidates that represent our clinic and our dedication to client care, technology, and education.
Qualifications and skills include:
- Experience in patient care, customer services and/or sales is an asset
- Friendly, professional and dedicated to patient care
- Excellent organizational skills
- Ability to multitask and adapt in a fast-paced workplace
- Take initiative on projects and work independently
- Professional communication on the phone, in-person and over email
- Computer skills in Microsoft Word and Microsoft Excel
- Experience with Patient Management Systems or Customer Management Systems, or willingness to learn
- Ability to prioritize and focus on projects
- Team-oriented attitude
- Passion for helping people
- Be open to feedback and learning
As a member of the Acoustic Audiology team, you will be an important part of the care we provide to every patient. You will need to be adaptable and responsive, while remaining focused on the needs and experience of everyone that visits the clinic.
Technology is essential to hearing care, and this role requires computer experience and willingness to learn new software and technology.
We are always looking to improve our quality of care, so the ideal candidate welcomes training and is prepared to always learn something new. As our clinic grows and improves, you will be able to grow with it.
Compensation and Benefits
This full-time role is in-person at the clinic (remote is not available) from 8:45 am to 5:15 pm from Monday to Friday. Wage will start at $20/hour and is negotiable dependent on experience. All employees are eligible to take part in our benefits package.
We are looking for a team member that will be with be with us long-term. Someone that will become an integral part of our growing business. As such, there is considerable room for increases in wage and benefits that reflect the candidates dedication and quality of service.
Application
The application deadline is July 14, 2023 at 5 pm. To apply for this role:
- Submit a cover letter and resume to Kylie Sokalofsky via email to: kylie@acousticaudiology.ca
- Include in your cover letter the responses to these questions: a. To you, what are the most important characteristics of good team players? b. Describe your approach to work and why you would be a good fit in our team. c. How does patient care at an audiology clinic fit in with your career goals?
We will contact the selected candidates to schedule an interview. We appreciate your time in submitting a resume, and we look forward to hearing from you!
